Thank you for visiting our store! LionIndustrialSupply.com is a leading online retailer offering competitive prices the variety of products we offer. To us the best customer service and delivery without any headaches is what we want provide to you, our customer. We encourage you to use our live chat if you need any assistance navigating our product selection or have any questions about order fulfillment.
We are Christian-owned business that seeks to honor our clients by emphasizing compassion and kindness. When you walk through our doors, we aim to help and educate you to make the best purchase decision for your needs. Our belief is that transparency, kindness, and professionalism are the cornerstones to building relationships and running a successful store. Expect us to treat you like family, and treat your order as if it was being delivered to one of our own homes.
Our products have been serving satisfied customers for decades and we are continually focused on continually growing and improving our distribution network.
We are based in Richmond, Virginia, with distribution partners nationwide. We work directly with our manufacturing partners and brands as an authorized retailer to provide you the best customer service experience, at no additional cost or even less the price! You may ask "How can we offer equal or a lower price than the manufacturer?" This is because we let our partners focus on what they do best by making quality products, and our partners let us focus on what we do best. We focus on providing you, the customer, an excellent customer service experience for your purchases. When working with us, expect high level dedicated sales assistance, warranty support, and technical assistance when working with us.
Product Information & Knowledge: We want to ensure you have all the information that you need to make the best purchase decision. Our product pages include technical specs, manuals, and many will also have video overviews. We want you to have a shopping experience that will save you time and free up the hassle of calling or visiting a store. Rest assured; all our product experts are ready to serve all your needs during our business hours (9 AM – 7 PM Eastern Standard Time).
*Free Shipping (Exceptions Apply): We do offer free shipping on all orders and on select brands and products within the lower 48 United States. In the very rare occasion there are limited routes in your area and shipping is abnormally high ($500.00+), we may ask for the difference in the cost above what we normally cover to your item shipped (i.e. For example, if an item cost $700.00 to ship, we may ask for $200.00 to cover the difference).
*No Sales Tax (Exceptions Apply in Virginia): You can expect to avoid paying sales tax within the transaction with Lion Industrial Supply when you purchase with us online. This means significant and immediate savings rather than buying at your local warehouse store. However, please consult your accountant, state department of revenue, or other to determine your sales tax, use tax, duties, or other liabilities if you transaction with us is not assessed sales tax. Doing business with our firm means you will be remitting sales tax, use tax, duties, or other fees to the appropriate revenue department directly according to your state or country tax laws. When and where applicable, assumes your provision of sales tax exempt certificate, resellers certificate of sales tax exemption, or other applicable sale tax exemption document to orders@lionindustrialsupply.com when claiming sales tax exemption.
Price Match Policy: We are committed to offering customers competitive pricing and are committed to matching the prices of other authorized resellers of our products. Please let us in our live chat, phone line, or via email where you are seeing the lower price and we are happy to honor eligible price matches.
Having trouble and cannot find what you are searching for? We can find it for you. If the product you need is within our distribution network, we can do everything to fulfill your needs. Please call us and tell us what you are looking for and we'll gladly do the work on your behalf to get your order filled.