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LAST CHANCE! Cyber Week Extended Until Dec 7! Use Code: CYBERWEEK
LAST CHANCE! Cyber Week Extended Until Dec 7! Use Code: CYBERWEEK

FAQ's

Welcome to our FAQ section!

What methods of payment are accepted?

  • We accept most Credit/Debit Cards (Visa, Mastercard, Discover, etc.)
  • Apple Payment, Paypal Payments, and Affirm.
  • We do accept checks as a form of payment, but checks must clear before shipping. 

What is your return policy?

We have a 30 Day Money Back Guarantee. You can refer to this policy here.

What is your cancellation policy?

Almost all orders can be generally cancelled for 100% refund before shipment (Debit/Credit Card payments are subject to a 2.9% return fee). Custom made items with longer lead times for shipping should be cancelled before materials are built. Contact us immediately at info@lionindustrialsupply.com if you need to cancel your order. After shipment, the order is subject to our 30-Day Return Policy.

How do I place an order?

You can place your order over the phone and call our number at 1-844-750-0316.

You can order online by hitting "Add to Cart" on your desired item, hit the cart icon on the top right of the page, and hit "Checkout." Enter your shipping/billing information to complete checkout. 

Order confirmations will be sent immediately and your order will be processed immediately during business hours as well.

What if my product is damaged?

When your package arrives, inspect them immediately for any possible damages. Even if you notice the box is damaged, note "suspect damage" on the delivery receipt if you are not able to open the package during delivery. 

If your item is damaged, please take photos of this and email info@lionindustrialsupply.com so we can process an immediate replacement.

How do I know when my orders ships?

After orders are placed, an order confirmation email immediately will be sent with your order details. You will be notified with a confirmation email with tracking information once your order is shipped from the warehouse. If an item is sold out due to high demand, you will be notified within one business day.

Is it possible to change my order?

Orders can only be changed before shipping. We can gladly change your order at no additional charge and the difference will only need to be paid or refunded. Please email us at info@lionindustrialsupply.com to request an order change. 

How long is order handling/shipping times?

Usually 1-2 business days for handling, and 3-10 business days for shipping  depending on the brand. If an item has a longer lead time, we will contact you before capturing payment to confirm the order. Please contact us if you would like information regarding your order status at info@lionindustrialsupply.com or 1-844-750-0316.

Below are also detailed Quick Links to commonly asked questions by our customers. 

Order Information

  1. Shipping & Handling
  2. Return & Refund Policy
  3. Back-Order Policy
  4. Damaged Product
  5. Lift-gate Service & Curbside Delivery
  6. Order Tracking 
  7. Privacy Policy

    Please feel free to ask any other questions via our live chat, phone, or e-mail us through the Contact Us page.