We were excited to receive our sauna, had a few shipping delays (FedEx-not much you can do). As I was reviewing the boxes I realized the one thing that was important to me was that it was made in the USA. But the box said made in China. That was very disappointing, but we are stuck now that it is here and no way for us to lift the boxes to send them back. Took my husband and I only a short time to put it together. About as long to unpack it as it took to assemble. No instructions were included in the box, but it was rather easy to see, and after watching a similar assembly on U-tube. (still have a bunch of screws not sure what they are for). Then came the moment of truth we plugged it in and the board showed all 8's, could not adjust the temp or time, could not turn on the lights. We called customer service, and got a call back right away. They gave us a number to tech support. Called them multiple times with no response. Left messages about one a hour for the next 8 hours. Was frustrated, so got out my volt meter and went to check all the connections and wires, found a wire connection that was defective. Ran to the local electrical store and got a new connector came home and installed it and pugged it back in and everything worked. We have had it for about a week now and it works well. Takes about 20 min to get up to temp, but gives a nice even heating, the floor heater is great to even out the heat. Overall we are pleased with our purchase, We have downloaded the user guide on this page but it is not for this sauna, it would be nice to get a copy of the warrantee just in case we have any further problems. But I feel if we do we are on out own again. Again the reason we wanted to use a company based in the USA.