Modern Flames Orion Multi Heliovision Fireplace
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Free Shipping & No Sales Tax.
Handling Time: 1-2 Business Days
Shipping Time: 7-12 business days. All freight orders are curbside and include FREE liftgate service.
(Due to high demand, select products may have a longer delivery time, please contact us to confirm availability).
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We can receive orders and hold items for free if you need! Contact us with your request and we will put in a special request to hold your item until you are ready to ship.
- Price Match
Experience the innovative Orion virtual fireplace that utilizes the most optimized technology, creating the most life like-fire in an electric fireplace. Make every presentation brilliant with three flame choices and color options for the flame, embers and downlighting, six colors which offers 18 different flame color displays as well and color options for ember bed and downlighting. No matter where you stand or sit, the image quality is consistent. Heliovision™ technology gives you the premium flame you desire.
Orion is offered in two different series Multi and Slim. Multi which offers five sizes, four install options and a 18 " high viewing area. Slim which offers four sizes from 52 " to 100 ", 2 install options and a 15 " high Viewing area.
- NEW Innovative Heliovision™ Flame Technology
- Multiple Flame Styles to Choose from
- WiFi, Remote & Manual Controls
- Multi Dimensional Flame Appearance
- Multi-Color Down Lighting to Accent Logs
- Multi-Color Ember Bed Lighting to Accent Reflective Glass
- No Gas Lines or Venting
- 100% Electric!
- Features NEW HELIOVISION™
- Flame Technology
- 15″ High Viewing Area
- 3 Flame Patterns – 6 Flame Colors
- Adjustable Flame Speed
- Adjustable Ambient Crackling Sound
- Multi-Color Ember Bed
- Multi-Color Downlighting
- Multi-Dimensional Flame Appearance
- 5,000 BTU Heater
- Front View, Left Corner, Right Corner, Bay
- Built-In Clean Face or Wall Mount
- Wall Mount Installs flush to Wall with Flames Offset Only 1-½"
- Available in Sizes: 52″ – 60″ – 76″ – 100″ & 120″
Warranty Coverage: Modern Flames warrants that the products and their component parts will be free from defects in materials and workmanship for the applicable period of the warranty coverage set forth in the below warranty period. If a product or component is found to be defective in materials or workmanship during the applicable warranty period, Modern Flames, at its discretion, may repair the applicable component, replace the applicable component, or refund the purchase price of the applicable product(s). The maximum amount recoverable under warranty is limited to the purchase price of the product. The warranty period is nontransferable.
Warranty Period: Warranty period is 5 years from date of purchase when owner registers the product at www.modernflames.com. If the product is not registered, the standard 2-year warranty applies. If a product has an integrated screen, the screen is covered for 1-year from date of purchase.
Warranty Conditions: This warranty only covers Products that are purchased through an authorized Modern Flames dealer or distributor on or after 9/1/2021. Any product purchased prior to that date must have original invoice or receipt to qualify for the warranty. If no documentation can be found, Modern Flames has the right to deny a warranty claim. A list of authorized dealers is available on the Modern Flames website, www.modernflames.com.
- Must contact Modern Flames first in order to trouble shoot or diagnose fireplace.
- Warranty is only valid while product remains with the original purchaser. If unit is installed in a home or location and new ownership takes over, the warranty does not start over.
- After trouble shooting/diagnosing with Modern Flames, then contact your installing distributor or dealer for warranty service. If the installing dealer or distributor is unable to provide necessary parts, contact the nearest Modern Flames authorized dealer or supplier. Additional service fees may apply if you are seeking warranty service from a dealer other than the dealer from whom you originally purchased the product.
- Only Modern Flames’ parts must be used in the servicing and maintenance of your fireplace, these parts can be ordered by contacting Modern Flames via phone or email. Any after-market parts, modifications, or re-wiring made before contacting Modern Flames will void the warranty.
- The product must be properly installed, serviced, and maintained based on manufacturer standards. Please see your Modern Flames installation instructions/manual for further information on how to service and maintain your electric fireplace. If you cannot locate your instructions manual, please refer to our website for a download of that document. https://www.modernflames.com/downloads/modern-electric-fireplace/
Phone: (602) 268-9353
As soon as you place an order you will receive an order confirmation e-mail from us. This means we have your order in our system and have pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and can be shipped immediately. If we find that your item is on back order or unavailable, we will void the pre-authorization and will reach out to you via e-mail. If the item(s) can be shipped within 5 business days, we will process the charges and submit the order for shipment.
If your order is in stock and we have processed the charges on your credit card, the items will ship within five business days from the date of your order. Tracking information will be sent from us within 24 hours of your order leaving the distribution center to the e-mail address provided to us during check out. If your tracking information had not been received within five days of your order, please follow us with us at email@example.com.
We offer free shipping on all orders and on applicable items and brands as well.
Typically, when an order has been received, it will be processed immediately. After this, it will take about 1-3 business days after confirmation of the order, payment, and pickup time to fulfill your order.
Some suppliers do custom make products, and this can add an additional lead time. If delivery time is a concern of yours, please feel free to contact our customer service team for confirmation. Please note that due to the COVID-19 Pandemic, lead times can unfortunately be longer.
Product Quality Guarantee:
It is very important to inspect goods before signing the delivery receipt from the courier. This is important because if the goods are damaged and you must note this with the courier so a freight claim can be filed and we can arrange for either a repair or return of the damaged goods. All damage claims should be reported immediately.
If you do suspect the goods are damaged due to the outer carton appearing damaged, please note “Possible Freight Damage” on the delivery receipt while the driver is present. This will protect your insurance claim if the product is damaged and a freight insurance claim needs to be filed.
Our company prides itself on offering the absolute best prices that can be found online on our product selection. We offer the best value on all our items, so you do not have to worry about looking for the best price elsewhere. If you find another online store beating our price after 30 days of your purchase, we will price adjust and credit you the difference. If you see that we are offering a lower price than what you paid anytime 90 days after your purchase, we will price adjust and credit you the difference. Feel confident that when ordering with us, you are getting the best price guaranteed.
To initiate your partial refund request, just email us the link to the product on our site or on our competitors’ site.
Our 100% Price Match Guarantee must abide by the following:
- Items should be purchased first before claiming the price match
- The price match includes item price + shipping charges, excluding sales tax.
- Items out of stock cannot be price matched.
- Discount and auction websites such as eBay, eBid, overstock, etc. do not qualify.
- Competitors must be an Authorized Retailer of the item you ordered.
- Rebates and promotions such as buy one, get one free are not eligible for price match.
- Exchange Orders do not apply.
Purchased 2 electric fireplace units. Top notch service. Great quality product.
Quality products and attentive, professional service at competitive prices
We got the wall mounted electric fireplace and love it!! Outstanding customer service. Everyone is so nice and helpful!!! Will highly recommend
Great customer service, quick and thorough !
Worth the price, flames are super realistic. Looks awesome in my living room!